We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase for a full refund or replacement. No returns are accepted on electrical parts or parts that have been exposed to fuel.
If you need to return a part, request a Return Merchandise Authorization (RMA) through your PowerMowerSales.com Account or contact our Customer Service Dept at 1-800-704-4241. You have 30 days from the date you receive your order to return the part to us for a refund. Once we receive and processes your return, we will apply a refund (less shipping charges on your invoice). Returns that are not due to defect, damage or shipper error are subject to a 15% Re-stocking fee. All returned parts must be in new, un-used, un-installed and re-saleable condition. Please allow 7-10 days for processing returns.
In order to enable efficient and timely processing of returns, all returns should have the Return Merchandise Authorization Number clearly displayed on the outside of the packaging and include a copy of the order invoice inside.
PLEASE NOTE: Any product returned to Power Mower Sales must be new, unused, complete, and marked with a valid RMA number. Anything else will not be accepted and will be shipped back to you.
According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.